We treat your client data and brand reputation as mission-critical.
1. Architecture & data flow
Your workspace - Automations run inside your own GoHighLevel account. We configure and maintain them; you retain full ownership.
Secrets management - API keys and tokens are stored in encrypted vaults with role-scoped access. They are never hard-coded or committed to source control.
AI usage - Any AI features we deploy on your behalf use APIs with data-processing agreements in place. Your data is never used for model training.
2. Access controls
Least privilege - Team members receive only the permissions required for their role. Access is reviewed quarterly.
Separate roles - Administrative, development, and support functions use distinct credential sets with no shared passwords.
Device posture enforcement - Devices accessing production systems must meet minimum security requirements including disk encryption and up-to-date OS patches.
3. Development & change management
Version control + peer review - All code and configuration changes go through pull requests with at least one reviewer before merging.
Staging environments - Changes are validated in a staging environment that mirrors production before any customer-facing deployment.
Rollback plans + change logs - Every deployment includes a documented rollback procedure. A full change log is maintained for audit purposes.
4. Incident response
24/7 monitoring - Automated alerts detect anomalies in uptime, error rates, and data-flow integrity around the clock.
Defined runbooks - We maintain step-by-step incident response runbooks so issues are triaged and resolved consistently.
Customer notification - If an incident affects your data or service availability, we notify you promptly with a clear timeline and remediation steps.
5. Client responsibilities
Security is a shared effort. We ask that you:
Restrict user access - Grant GHL sub-account access only to team members who need it, and remove access promptly when roles change.
Rotate credentials - Periodically rotate API keys, passwords, and integration tokens, especially after personnel changes.
Review AI outputs for regulated industries - If you operate in healthcare, finance, or another regulated sector, apply human review to any AI-generated content before it reaches end users.
6. Questions?
If you have security questions, concerns, or need to report a vulnerability, reach out to us directly: